TERMS AND CONDITIONS

1. Introduction

1.1 Purpose of These Terms

These Terms and Conditions govern your access to and use of the platform, including all features relating to accounting integrations, POS integrations, supplier and order-management integrations, analytics dashboards, insights, and any associated services. By accessing or using the platform, you agree to be bound by these Terms.

1.2 Acceptance of Terms

By creating an account, connecting any integration, or using any part of the platform, you confirm that:

  • you have read and understood these Terms;
  • you have the authority to bind the business or organisation you represent;
  • you accept and agree to comply with these Terms on behalf of that organisation.

If you do not agree to these Terms, you must not use the platform.

1.3 Business-Use Only

The platform is designed exclusively for business and organisational use. You may only use the platform in connection with a legitimate business entity and for lawful operational purposes. By using the platform, you represent that you are not acting as a consumer and that your use is strictly commercial.

1.4 Changes to These Terms

We may update or amend these Terms from time to time to reflect changes in technology, integrations, legal requirements, or service improvements.

  • Material updates will be communicated through email or in-platform notifications.
  • Continued use of the platform after updated Terms have been posted constitutes acceptance of those updates.
  • If you do not agree to updated Terms, you must discontinue use and disconnect all integrations.

1.5 Service Provider

These Terms constitute an agreement between you and the platform operator. All references to "we", "us" or "our" refer to the operator of the platform and its authorised affiliates.

2. Definitions

For clarity throughout these Terms, the following definitions apply.

2.1 "Platform"

The software, website, dashboards, analytics systems, integrations, APIs, and related services provided by us, accessible via browser or other supported interfaces.

2.2 "User"

Any individual authorised by an organisation to access or use the platform.

2.3 "Organisation Account"

The primary business account created for a company, venue, or group, including all linked locations and authorised users.

2.4 "Accounting Integrations"

Any integration that connects the platform to accounting systems such as Xero, MYOB, or similar services.

2.5 "POS Integrations"

Any integration that connects the platform to point-of-sale systems for retrieving transactional data, sales history, product data, and related records. This includes current and future supported POS systems.

2.6 "Order Management Integrations"

Integrations with supplier ordering systems or procurement platforms that enable the import or exchange of supplier, product, pricing, or order data.

2.7 "Supplier Data"

Any data relating to suppliers, invoices, costs, SKUs, product prices, order frequency, or supplier identifiers imported from accounting systems, POS systems, or supplier ordering systems.

2.8 "Insights" or "Analytics Outputs"

Any analysis, summaries, alerts, trend reports, predictions, forecasts, benchmarking results, or recommendations generated by the platform using your organisation's data or aggregated data.

2.9 "Aggregated Data"

Data that has been combined with other customers' data in a way that removes personal identifiers and prevents identification of any individual business.

2.10 "Anonymised Data"

Data that has been stripped of all identifiers such that it can no longer be linked to any specific user or organisation.

2.11 "Third-Party Services"

External services, platforms, or integrations such as Xero, POS systems, or supplier ordering systems that interact with the platform through authorised connections.

2.12 "Content"

Any text, data, reports, charts, insights, analytics, forecasts, or other information displayed within or generated by the platform.

3. Account Registration and Access

3.1 Account Creation

To use the platform, your organisation must create an account and provide accurate business details, including legal entity information and contact details. You must ensure that all information submitted is complete and up-to-date.

3.2 Authority and Organisational Control

By creating or accessing an account, you represent that you have the authority to bind the organisation to these Terms. Organisations are responsible for:

  • managing user access and permissions;
  • ensuring authorised users comply with these Terms;
  • maintaining internal controls around data access;
  • the accuracy of all data connected or submitted.

3.3 Multi-Location Accounts

If your organisation operates multiple venues or entities, you may consolidate them under a single organisation account. Data for individual locations may be shown separately or combined depending on configuration. You are responsible for assigning and managing access for each location.

3.4 User Credentials and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.

  • You must not share credentials between individuals.
  • You must notify us immediately if you suspect any unauthorised access.
  • We are not responsible for losses caused by compromised credentials unless caused by our own negligence.

3.5 Access Suspension

We may suspend or restrict access to the platform if we detect:

  • unauthorised access;
  • breach of these Terms;
  • improper use of integrations;
  • security risks;
  • non-payment under applicable subscription terms.

Suspension does not relieve you of any payment obligations that have already accrued.

3.6 Termination of Access

We may terminate or disable your account for material breaches, failure to comply with legal obligations, repeated security issues, misuse of the platform, or at your request. Data handling after termination is covered in Section 17.

4. Integrations Overview

4.1 General Integration Requirements

The platform relies on third-party integrations to retrieve, process, and display business data. By enabling any integration, you authorise the platform to securely connect to the selected service and access the data required to operate the relevant features.

  • You acknowledge that the availability and performance of integrations depend partly on the third-party provider.
  • You must maintain valid credentials and permissions within each external system.
  • You must ensure your organisation complies with the third-party provider's terms and conditions.

4.2 Authorising External Data Access

When connecting an integration, you explicitly grant the platform permission to access, retrieve, read, process, and store the associated data for the purposes of providing analytics, insights, dashboards, and related functionality.

  • Authorisation is granted through OAuth or secure API credentials.
  • The platform will only access data for which you grant permission.
  • We do not modify or alter data within integrated platforms unless the integration explicitly supports and you explicitly authorise write-back actions (if introduced in the future).

4.3 Data Synchronisation

The platform may sync data in real time, on regular schedules, or on demand.

  • Sync frequency may vary by integration and may be adjusted to ensure performance and reliability.
  • You acknowledge that delays or interruptions may occur due to third-party outages, API rate limits, or changes to integration structures.

4.4 Revoking Permissions

You may disconnect an integration at any time through the platform settings or through the third-party service.

  • Revocation may immediately disable certain features.
  • Previously retrieved data may be retained in accordance with Section 17 (Data Retention).
  • Reconnecting an integration may require reauthorisation and a new data sync.

4.5 Changes to Third-Party Services

Third-party providers may update their APIs, permissions, pricing, or availability.

  • We do not guarantee continued compatibility with any specific integration.
  • Features relying on third-party services may be modified, suspended, or discontinued if the integration becomes unavailable or commercially impractical to maintain.

4.6 User Responsibility for Integrations

You are responsible for:

  • ensuring you have lawful rights to connect and share the relevant data;
  • the accuracy of data stored in connected systems;
  • ensuring the individuals authorising integrations have appropriate organisational authority.

4.7 No Liability for Third-Party Failures

We are not responsible for errors, omissions, outages, or failures arising from any third-party system, API, or service.

This includes but is not limited to:

  • incorrect or incomplete data from third-party providers;
  • delays or disruptions caused by third-party changes;
  • revoked access by third-party providers;
  • incompatibility caused by updates outside our control.

5. Xero and Accounting Integrations

5.1 Connecting Xero or Other Accounting Platforms

Users may connect Xero, MYOB, or future supported accounting platforms to import invoice data, supplier information, chart of accounts information, and related financial data.

  • Connection is established through secure OAuth or API authentication.
  • You must maintain an active subscription and valid credentials with the accounting provider.

5.2 Permissions Granted Through OAuth

By authorising the connection, you grant the platform permission to:

  • retrieve invoice data and associated supplier details;
  • access product, SKU, line-item, account and tax information;
  • read chart of accounts structures;
  • ingest, process, and store historical data as far back as your accounting system allows;
  • continuously sync new or updated invoice data.

The platform will not write data back into Xero or modify your accounting system unless a future feature explicitly states otherwise and you provide explicit consent.

5.3 Types of Data Retrieved

Depending on your accounting configuration, the platform may retrieve:

  • invoices and credit notes;
  • supplier records;
  • product descriptions, SKUs and line-item cost details;
  • transaction dates and invoice statuses;
  • tax amounts and account codes;
  • currency details;
  • historical invoice archives.

You acknowledge that the accuracy of extracted insights relies on the accuracy of your accounting data.

5.4 Sync Frequency and Reliability

The platform may synchronise accounting data:

  • automatically on a scheduled interval;
  • when triggered by user action;
  • when notified by the accounting platform (if supported).

Data availability may be affected by third-party outages, API rate limits, permission changes, or authentication failures.

5.5 Data Handling After Disconnection

If you disconnect the accounting integration:

  • no new data will be retrieved;
  • previously synced data may remain available within the platform unless you request deletion;
  • certain features may become limited or unavailable;
  • reconnecting may require a full resync depending on third-party API behaviour.

5.6 Third-Party Provider Obligations

Your use of Xero, MYOB, or any other accounting integration is governed by their respective terms. You are responsible for ensuring ongoing compliance with those terms and maintaining your subscription and access rights.

5.7 No Responsibility for Accounting Errors

We are not responsible for inaccuracies, omissions, historical inconsistencies, or misclassifications originating from your accounting system or data entry processes.

6. POS Integrations (Future Feature)

6.1 Supported POS Systems

The platform may support current and future POS integrations that allow retrieval of:

  • transaction-level sales data;
  • product-level data including SKUs, pricing, categories;
  • historical sales data where available;
  • refund and adjustment data;
  • customer order data (if supported by the POS).

Supported systems may evolve based on commercial feasibility, technical compatibility, and third-party API conditions.

6.2 Data Retrieved from POS Systems

Depending on the POS configuration, the platform may retrieve:

  • individual transactions and timestamps;
  • product-level items within each transaction;
  • revenue totals, sales counts, average transaction values;
  • modifiers, add-ons, discounts, voids if supported;
  • payment method splits;
  • historical backfill data spanning multiple years (subject to POS limitations).

6.3 Historical Backfill and Sync Frequency

The platform may backfill several years of sales data when first connected.

Ongoing synchronisation may occur:

  • in real time (if supported);
  • at scheduled intervals;
  • on demand.

Historical completeness depends entirely on the capabilities and retention policies of the POS provider.

6.4 Data Accuracy and Limitations

The platform relies on your POS vendor to provide accurate and complete data.

We are not responsible for:

  • incorrect timestamps;
  • missing transactions;
  • misconfigured products or categories;
  • duplicate or inconsistent historical records;
  • any POS data retention limits or exporting constraints.

6.5 Configuration Responsibilities

You are responsible for:

  • properly configuring your POS system;
  • ensuring product names, SKUs, and categories are accurate;
  • maintaining correct time zone settings;
  • providing adequate staff permissions to enable data access.

Incorrect setup within a POS system may materially impact the accuracy of platform insights.

6.6 Impact of POS Integration Unavailability

If a POS provider restricts access, changes API terms, or discontinues integration support, POS-related features may be modified or discontinued.

We do not guarantee ongoing support for any specific POS provider.

7. Order Management Platform Integrations (Suppliers)

7.1 Supported Supplier Ordering Platforms

The platform may integrate with third-party supplier ordering or procurement systems that manage ingredient, consumable, beverage, or wholesale product orders.

  • Supported platforms will depend on commercial agreements, API availability, and technical compatibility.
  • Support may include Ordermentum-style ordering systems, individual supplier APIs, or wholesale procurement networks.
  • Integration availability may be added, modified, or removed as supplier systems evolve.

7.2 Data Retrieved (Orders, Pricing, Product Lists)

When a supplier ordering platform is connected and authorised, the platform may retrieve:

  • historical and upcoming purchase orders;
  • supplier product lists, SKUs, costs, pack sizes, and pricing structures;
  • order frequency, volumes, and line-item details;
  • delivery dates, order statuses, and confirmations (if provided);
  • supplier-specific pricing that may differ by customer or location;
  • catalog updates, item availability changes, or supplier price adjustments.

You acknowledge that supplier systems may provide different levels of detail, and the accuracy of insights depends on these external systems.

7.3 Permissions and Data Access Rules

By enabling integration with a supplier ordering system, you grant the platform the right to:

  • retrieve all data necessary to support supplier dashboards, cost tracking, and price comparison features;
  • process and store supplier-related information for analytics;
  • continue syncing data unless the integration is revoked;
  • maintain historical records even if the supplier changes their catalogue or pricing.

We do not place orders on your behalf unless you explicitly authorise this in a future feature.

7.4 Supplier-Side Access to Insights (Optional)

Some integrations may allow suppliers to access limited insights relating to their own performance or engagement, subject to your explicit consent.

  • Supplier access will never include your full venue data unless explicitly enabled.
  • Suppliers may access anonymised or aggregated insights that cannot identify your business unless you authorise identifiable access.
  • You may revoke supplier access at any time.
  • Supplier visibility settings will be clearly presented prior to enabling any form of shared access.

7.5 Marketplace and Comparison Features

If the platform provides supplier comparison or marketplace-style features, you acknowledge that:

  • prices displayed may be based on supplier-provided data, third-party data, or your own historical invoices;
  • savings estimates are approximations based on available data;
  • availability of alternative supplier options may vary by region, product category, or supplier participation;
  • we do not guarantee that switching suppliers will result in actual savings;
  • suppliers may change pricing without prior notice.

These features are designed for informational purposes only.

7.6 Data Ownership and Contractual Obligations

You retain ownership of all supplier-related data retrieved through order management integrations.

  • We may use supplier data to generate insights, benchmarking, and aggregated analytics.
  • Aggregated or anonymised data may be used to improve the platform or for broader industry analysis.
  • You are responsible for ensuring that sharing supplier data with the platform does not violate any agreements between you and your suppliers.
  • The platform does not mediate contractual disputes between you and suppliers.

8. Supplier Dashboard Functionality

8.1 Invoice Aggregation

The platform collects and consolidates invoices imported from accounting integrations and supplier ordering systems.

  • Invoices may be grouped by supplier, category, product type, or date range.
  • Aggregation enables trend recognition, spend visibility, and product-level analysis.
  • You acknowledge that the completeness of this feature depends entirely on the accuracy and consistency of your accounting data or ordering system data.

8.2 Supplier Spend Tracking

The platform tracks total spend with each supplier, including:

  • month-to-date and year-to-date totals;
  • historical spend patterns;
  • changes in category-level spend;
  • multi-location spend where applicable.

Spend figures are generated directly from imported data and may vary if invoices are missing or misclassified in the source system.

8.3 Price Movement and Cost Analysis

The platform analyses:

  • changes in supplier pricing over time;
  • increases or decreases in line-item costs;
  • product-specific price volatility;
  • patterns in supplier price adjustments.

Price movement relies entirely on recorded invoices or supplier catalogue data. Missing or inconsistent historical invoices may impact the accuracy of cost-change detection.

8.4 Product-Level Breakdowns

The dashboard may display detailed product-level insights, including:

  • unit costs, pack sizes, SKU-level granularity;
  • frequency of purchase for each product;
  • spend contribution of each item;
  • alternative supplier options (if enabled).

Product-level insight accuracy depends on consistent SKU usage and proper invoice line-item structures in the source system.

8.5 Savings Suggestions and Benchmarking

The platform may provide estimated savings opportunities based on:

  • pricing differences between suppliers;
  • changes in your historical cost data;
  • industry benchmarks or anonymised data;
  • regional cost patterns where available.

These suggestions are informational only and do not constitute financial or procurement advice. Actual savings may vary depending on supplier agreements, delivery costs, volume pricing, or negotiated terms.

8.6 Accuracy Limitations

You acknowledge that supplier dashboard outputs may be affected by:

  • incomplete or missing invoices;
  • SKUs or product names that change frequently;
  • supplier-specific pricing variations;
  • inconsistent data entry;
  • incorrect integration setup or permissions;
  • retrospective invoice adjustments by suppliers.

The platform does not guarantee the completeness or precision of any supplier analytics.

9. Insights, Forecasts and Recommendations

9.1 How Insights Are Generated

The platform generates insights using a combination of:

  • imported accounting, supplier, and POS data;
  • statistical analysis, pattern recognition, and historical comparisons;
  • rule-based models and machine-generated pattern detection;
  • benchmarking using aggregated and anonymised industry data;
  • predictive modelling for potential future outcomes.

All insights depend on the quality and completeness of the underlying data.

9.2 Algorithmic Limitations

The analytics and insight models:

  • may not account for external business factors not reflected in your data;
  • may be impacted by historical inconsistencies or gaps in your integrations;
  • are subject to ongoing updates and improvements;
  • may produce different results over time as new data is imported or models are updated.

The platform does not represent that insights are error-free or suitable for any specific business purpose.

9.3 No Guarantee of Financial Performance

Insights, forecasts, or recommendations do not constitute:

  • financial advice;
  • procurement advice;
  • accounting advice;
  • legal advice.

We do not guarantee any financial outcome, improvement, cost saving, or operational benefit based on insights generated by the platform.

9.4 User Responsibility for Decision-Making

All decisions made using platform insights are solely your responsibility.

  • You must evaluate whether insights or suggestions are appropriate for your business context.
  • You must verify data accuracy where financial significance is expected.
  • You acknowledge that operational decisions should not rely solely on algorithmic outputs.

We are not liable for decisions, actions, or losses arising from the use of insights or recommendations.

10. User Obligations

10.1 Providing Accurate Business Data

You are responsible for ensuring that all information supplied to the platform is accurate, complete, and up to date.

  • This includes data stored in your accounting system, POS system, supplier ordering systems, and any manually uploaded files.
  • You must correct inaccuracies in your connected systems promptly to ensure the platform can generate reliable insights.
  • You acknowledge that the accuracy of platform outputs depends on the accuracy of your underlying business systems.

10.2 Maintaining Integration Connections

You must maintain valid authentication, permissions, and active access for all integrations you connect.

  • This includes ensuring that OAuth tokens, API permissions, and account credentials remain valid.
  • Failure to maintain integrations may limit or impair platform functionality.
  • You are responsible for reauthorising connections when required by third-party systems.
  • The platform is not liable for interruptions caused by expired or misconfigured integrations.

10.3 Restrictions on Misuse

You agree not to:

  • copy, extract, scrape, or export platform content other than for legitimate internal business use;
  • reverse engineer, decompile, or attempt to derive the platform's source code, algorithms, or internal structures;
  • circumvent security features or access control mechanisms;
  • use automated scripts, bots, or scraping tools to access or interact with the platform;
  • upload or introduce harmful code, malware, or processes that could impair the platform.

Any misuse may result in suspension or termination of access.

10.4 Proper Organisational Use

You may use the platform solely for your organisation's lawful internal business operations.

  • Access must be limited to authorised users within your organisation.
  • You must manage internal permissions to ensure appropriate data access.
  • You may not resell, sublicense, or commercially distribute platform outputs without explicit written permission.
  • You must ensure all users comply with these Terms.

11. Fees and Payment

11.1 Core Platform Access

The core platform, including supplier dashboards, accounting integrations, POS integrations (when available), and insights, is provided to venues at no subscription cost.

11.2 Optional Paid Features

Certain optional add-on features may incur fees.

At present, the only such feature is the separate customer loyalty program enabling:

  • branded rewards programs;
  • customer engagement tools;
  • loyalty campaign functionality.

Pricing and inclusions for optional paid features will be displayed clearly before activation.

Activating these features is voluntary.

11.3 Multi-Location Use

The platform may be used across multiple locations within your organisation at no additional cost unless a specific paid add-on states otherwise.

If a paid feature (such as the loyalty program) applies per location, this will be disclosed before activation.

11.4 Invoicing for Paid Features

If you activate a paid feature:

  • charges may be billed automatically or invoiced depending on the configuration;
  • payment terms will be disclosed at the time of activation;
  • failure to pay may result in suspension of the paid feature only (not the core platform).

11.5 Refunds and Cancellations

  • Fees for optional paid features are generally non-refundable unless required by law.
  • Cancelling a paid feature stops future billing but does not entitle you to a refund for the current billing period.
  • You may cancel paid features at any time through your account settings.

12. Data Ownership and Intellectual Property

12.1 User-Owned Data

You retain ownership of all raw business data you provide or connect to the platform, including:

  • accounting data (e.g., invoices, suppliers, chart of accounts);
  • POS data (e.g., transactions, products, pricing);
  • supplier ordering data (e.g., product lists, pricing, order history);
  • manually uploaded data files or product lists.

We do not claim ownership over your raw operational data.

12.2 Platform-Generated Insights

The platform may generate insights, analytics, charts, comparisons, dashboards, and recommendations based on your data.

  • You may use these insights internally within your organisation.
  • The methods, models, data processing techniques, and presentation formats used to generate these outputs remain our intellectual property.
  • You may not resell or commercially distribute platform-generated insights without express permission.

12.3 Aggregated and Anonymised Data Rights

We may combine your data with other users' data to create aggregated or anonymised datasets.

  • These datasets will not identify you or your organisation.
  • We may use aggregated or anonymised data for research, benchmarking, analytics, product improvements, or commercial purposes.
  • We retain ownership of aggregated and anonymised datasets.

12.4 Platform Intellectual Property

All rights, title, and interest in the platform—including:

  • software, code, APIs, and system architecture;
  • analytical models, forecasting tools, and algorithms;
  • dashboards, visualisations, and user interface elements;
  • branding, trademarks, and associated materials—

remain our exclusive property or are licensed to us.

You are granted a limited, revocable licence to use the platform as permitted under these Terms.

13. Confidentiality

13.1 User Obligations

You must treat all non-public information obtained through the platform as confidential, including:

  • insights, analytics, and internal performance metrics;
  • supplier information and cost data;
  • any information provided to your organisation through integrations;
  • any documents, reports, or platform-generated outputs not intended for public distribution.

You may only use confidential information for your internal business purposes.

You must ensure your employees, contractors, and authorised users comply with these confidentiality obligations.

13.2 Provider Obligations

We will treat your confidential information with the same level of care we apply to our own confidential information.

  • We will not disclose your confidential information to third parties except as required to provide the platform's services (such as hosting providers or integration partners).
  • We will not sell, license, or commercially distribute your confidential information.
  • Access to your confidential information is restricted to personnel and service providers who require it to operate, support, or improve the platform.
  • We will implement reasonable technical, organisational, and administrative measures to protect confidential information.

13.3 Exceptions

Confidentiality obligations do not apply to information that:

  • is or becomes publicly available without breach of these Terms;
  • is independently developed without use of confidential information;
  • is obtained lawfully from a third party without breach of confidentiality;
  • must legally be disclosed due to court order, subpoena, or government requirement.

Where legally permitted, we will provide notice before making any required disclosure.

14. Service Availability

14.1 Uptime Expectations

We aim to provide reliable, continuous access to the platform.

  • While we make commercially reasonable efforts to maintain availability, we do not guarantee uninterrupted service.
  • Factors outside our control—such as third-party outages, integration disruptions, or internet issues—may temporarily impact availability.
  • Analytics and insights dependent on external integrations may experience delays or limitations if those services degrade or fail.

14.2 Maintenance Windows

We may perform scheduled or unscheduled maintenance to ensure platform stability and security.

  • We will attempt to schedule maintenance during low-usage periods where practical.
  • Certain features or integrations may be temporarily unavailable during maintenance.
  • Emergency maintenance may occur without notice where required for security or system integrity.

14.3 Support Availability

We will provide reasonable technical support to assist with platform usage and integrations.

  • Support channels may include email, helpdesk systems, in-platform tools, or documentation.
  • Response times may vary depending on severity, complexity, and support availability.
  • We do not provide guaranteed SLAs unless expressly agreed in writing.

15. Limitations of Liability

15.1 Exclusion of Indirect or Consequential Loss

To the maximum extent permitted by law, we are not liable for:

  • indirect, incidental, punitive, or consequential damages;
  • loss of profits, revenue, savings, or business opportunities;
  • loss of data, business interruption, or reputational damage;
  • any loss arising from supplier relationships, price changes, order outcomes, or procurement decisions.

This exclusion applies regardless of whether the loss was foreseeable.

15.2 Limitations Tied to Third-Party Data Accuracy

The platform relies on third-party services such as accounting systems, POS systems, and supplier ordering systems.

To the extent permitted by law, we are not liable for:

  • inaccurate, incomplete, or outdated data originating from third-party systems;
  • outages, errors, or API changes implemented by third-party providers;
  • integration failures or delays outside our control;
  • incorrect insights caused by inaccurate third-party data.

You acknowledge that your own systems and supplier systems directly influence the accuracy of analytics.

15.3 Maximum Liability

To the maximum extent permitted by law, our total aggregate liability for all claims arising from or relating to the platform, regardless of form of action, is limited to the greater of:

  • one hundred Australian dollars (AUD 100); or
  • the total amount paid by you for optional paid features in the preceding three months (if any).

This limitation applies even if we were advised of the possibility of such loss.

15.4 Statutory Rights

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under applicable consumer or business legislation that cannot legally be excluded.

Where liability cannot be excluded but may be limited, it is limited to the resupply of services or the reasonable cost of resupply.

16. Indemnification

16.1 User Indemnity Obligations

You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, costs, or expenses arising from:

  • your breach of these Terms;
  • misuse of the platform by you or your authorised users;
  • unauthorised access resulting from your failure to secure login credentials;
  • your violation of any applicable law, regulation, or third-party rights;
  • inaccurate, incomplete, or misleading data supplied through your connected systems.

This indemnity extends to reasonable legal fees and enforcement costs.

16.2 Scope

Your indemnification obligations apply to claims brought by:

  • suppliers, ordering platforms, or other third parties;
  • employees, contractors, or users within your organisation;
  • regulatory bodies or government agencies.

These obligations survive termination of your account.

17. Termination

17.1 User-Initiated Termination

You may terminate your organisation's account at any time by using the platform's account management tools or by contacting support.

  • Termination will discontinue access for all associated users and locations.
  • Disconnecting integrations alone does not terminate your account.

17.2 Provider-Initiated Termination

We may suspend or terminate access to the platform if:

  • you materially breach these Terms;
  • you misuse integrations or platform features;
  • we detect unauthorised access or security concerns;
  • required third-party integrations become unavailable due to your actions;
  • you repeatedly violate usage restrictions or confidentiality obligations.

Where reasonable, we will provide notice prior to termination.

17.3 Impact on Integrations

Upon account termination:

  • all connected integrations will be immediately disabled;
  • no further data will be imported from accounting systems, POS systems, or supplier ordering platforms;
  • historical data previously retrieved may remain securely stored for a defined retention period unless you request deletion.

17.4 Data Retention Post-Termination

After termination:

  • we may retain your data for a limited period as required for legal, regulatory, or security purposes;
  • you may request deletion of your data, subject to applicable legal requirements;
  • aggregated or anonymised datasets already created will not be deleted, as they cannot identify you;
  • backups or archived logs may persist for system integrity and audit purposes.

Data handling after termination is further governed by the Privacy Policy.

18. Governing Law

18.1 Australia

These Terms are governed by the laws of the jurisdiction in Australia in which the platform operator is registered.

  • Any disputes arising under these Terms will be handled by the courts of that jurisdiction.
  • You agree to submit to the exclusive jurisdiction of those courts regarding any dispute, claim, or proceeding.

18.2 US/UK Expansion Provisions

For organisations operating in the United States or United Kingdom:

  • local laws may provide certain non-excludable rights in addition to these Terms;
  • in the event of conflict between local mandatory law and these Terms, the local mandatory law will apply to the extent required;
  • all other provisions remain enforceable.

This clause ensures compliance across jurisdictions without altering your rights in Australia.

19. Contact Information

For questions regarding these Terms, integration issues, or account management, you may contact us using the following details:

Email: support@thenxt.ai
Website: thenxt.ai